Refund Policy

Refund Policy

At Haply, we prioritize creating a safe, enjoyable, and reliable dating experience for our users. Our platform offers virtual hearts as a way to access all the premium features, rather than requiring a subscription. We strive to maintain transparent policies to ensure a positive experience. Please review our refund policy carefully to understand the terms and conditions surrounding purchases, earn hearts on recharges & shopping, and refunds on Haply.

Virtual Hearts Purchases

Virtual hearts allow you to access enhanced interactions within the app. All virtual hearts are purchased directly through the app and are charged through your device’s payment provider (Google Play Store, Apple App Store, etc.). You can also earn hearts through our affiliated recharge and shopping partners. Once a purchase is confirmed and received hearts in the user account, it is non-refundable. We encourage you to carefully review the details before making a purchase.

Refund Eligibility

In general, Haply does not issue refunds for virtual hearts through in-app purchases or earned rewards, as purchases are considered final once completed. However, there may be exceptions in cases where a refund is deemed necessary due to specific issues, such as:

• Technical errors that prevent delivery of purchased virtual hearts.
• Unauthorized transactions were made without your consent.

If you believe you qualify for a refund under these circumstances, please reach out to our support team for assistance. Each request will be reviewed on a case-by-case basis, and any decision to issue a refund will be made at Haply’s discretion.

Refund Process

To initiate a refund request, contact us at support@haply.in with the following information:

• User ID associated with your account
• Proof of purchase (transaction ID, receipt, etc.)
• A detailed description of the issue

Please note that refund requests must be submitted within 14 days of the purchase date. Our team will assess the claim, and if a refund is granted, it will be processed via the original payment method. Refund processing time may vary depending on your payment provider.

Please note that refunds will be processed within a minimum of 5 days to a maximum of 14 days.

Additional Considerations

Haply reserves the right to change or update this refund policy as necessary. We encourage you to check this page periodically for updates to stay informed of any changes that may affect your experience.

For further questions or concerns regarding our refund policy, feel free to reach out to our support team. Your satisfaction and trust are important to us, and we are here to help with any issues you may encounter.